Key pickup is typically scheduled between 9 AM and 5 PM on your move-in date. We'll coordinate the exact time with you 24-48 hours in advance. Our office hours are Monday-Friday 8 AM to 5 PM, and Saturday 9 AM to 2 PM.

Please bring a government-issued photo ID, your signed lease agreement, Proof of a renters insurance policy, and all required payments (certified check or money order). Any co-signers must also be present, if applicable.

Only individuals listed on the lease agreement can pick up keys. If you cannot be present, the person picking up keys must be named on the lease and provide their photo ID. We cannot release keys to friends, family members, or moving companies not on the lease.

We'll walk through the property together, documenting the condition of each room, testing appliances, and noting any existing issues. This typically takes 30-45 minutes. You'll receive a copy of the inspection report, which protects your security deposit.

We accept certified checks, money orders, and cashier's checks for all move-in payments. Personal checks and cash are not accepted. All payments must be made payable to 'Dynamic Realty' and be for exact amounts.

Your first month's rent is due at move-in. After that, rent is due on the 1st of each month. You can set up automatic payments through our tenant portal for convenience. Late fees apply after the 5th of the month.

Yes, your security deposit is refundable provided there's no damage beyond normal wear and tear, no unpaid rent or fees, and the property is left clean. We'll conduct a move-out inspection and return your deposit within 30 days of lease termination.

Additional fees may include pet fee ($25 per month), key replacement fees ($50-100), late rent fees (10% of monthly rent), and any applicable utility connection fees. All fees are outlined in your lease agreement.

Submit maintenance requests through our online tenant portal, mobile app, or by calling our office. For emergencies, call our 24/7 emergency line at (478) 555-0199. Include photos and detailed descriptions to help us respond quickly.

Emergencies include no heat/AC, water leaks, electrical issues, security problems, or anything that poses immediate danger to health or safety. Non-emergency items like light bulbs, caulking, or cosmetic issues can wait for regular business hours.

Emergency requests receive immediate response (24/7). Urgent issues are addressed within 24-48 hours. Routine maintenance is typically completed within 3-5 business days. We'll always communicate expected timeframes when you submit a request.

Minor repairs like changing light bulbs or air filters are fine. However, any modifications, painting, or significant repairs require written approval from management. Unauthorized changes may result in charges and lease violations.

Quiet hours are from 10 PM to 8 AM daily. During these times, please keep noise levels low to respect your neighbors. This includes music, television, conversations, and any activities that might disturb others.

Yes, guests are welcome for short-term stays (up to 14 consecutive days). Guests staying longer than 14 days must be added to the lease. All guests must follow property rules and you're responsible for their behavior.

Our properties are smoke-free, including cigarettes, cigars, pipes, and vaping. Smoking is prohibited inside units and common areas. Designated outdoor smoking areas may be available - check with management for specific locations.

You may decorate with removable items like furniture, artwork, and window treatments. Painting, wallpaper, or permanent fixtures require written approval. All changes must be reversed at move-out or charges may apply.

You're responsible for electricity (Georgia Power), gas (Atlanta Gas Light), water/sewer (City of Centerville), and internet/cable (your choice of provider). We'll provide contact information and account details needed for setup.

Contact us immediately if any utilities aren't functioning. We'll coordinate with utility companies to resolve issues quickly. For safety concerns like gas leaks or electrical problems, call emergency services first, then notify us.

Internet and cable are not included in rent. You'll need to set up service with your preferred provider (Xfinity, AT&T, Spectrum are available). Some properties may have pre-wiring or bulk service agreements - check your lease for details.

Trash and recycling are handled by the city and included in your water bill. Pickup days vary by location - we'll provide your schedule. Use designated areas and follow city guidelines for proper disposal.

You'll be assigned specific parking spaces as outlined in your lease. Park only in your designated spots. Guest parking is available for short-term use (24 hours maximum). Parking permits may be required.

Additional vehicles beyond your lease allowance may incur extra fees and require approval. All vehicles must be registered with management and display required permits. Unregistered vehicles may be towed at owner's expense.

Vehicle maintenance and repairs are not permitted in parking areas or on property grounds. This includes oil changes, tire changes, and mechanical work. Use professional service centers or designated areas off-property.

Notify management immediately if your vehicle becomes inoperable. You have 72 hours to arrange for repair or removal. Vehicles left longer may be towed at owner's expense. We can provide local towing company recommendations.